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Returning Your Goods

Here at the London Silver Company we offer a no quibble return policy on all goods purchased, provided that they are returned to us within 7 days of receipt of your goods and that they are returned in suitable, safe packaging at the customers own cost.

Any product returned found not to be defective will be refunded within the time stated above but will be subject to a 20% restocking fee which covers our administration costs. Goods found to be tampered with by the customer will not be replaced but returned at the customer’s expense.

Please return all goods in there original packaging along with your invoice:

TLSC RETURNS DEPT
Heathbury House
Sawbridgeworth Road
Hatfield Heath
Hertfrdshire
CM22 7DR

Please include a copy of your invoice with your goods when returning for our records failure to do so can result in your refund being delayed.

 

Returns, Exchanges & Refunds

If when you receive your product(s), you are not completely satisfied you may return the items to us, within seven days of receipt for an exchange or refund, please contact us by email and be in receipt of your invoice and order number prior to sending any item back. Any product without an order number number will result in the refund being delayed.

Returns take approximately 5 working days to process once the goods have arrived. Items must be in original packaging, in all original boxes, packaging materials, manuals, blank warranty cards and all accessories and documents provided by the manufacturer.

We strongly recommend that you fully insure your package that you are returning. We suggest the use of a carrier that can provide you with a proof of delivery. The London Silver Company  will not be held responsible for items lost or damaged in transit.

All shipping back to The London Silver Company.Com is paid for by the customer. We are unable to refund any postal fees.

If you are returning items for exchange please be aware that a second charge may apply should replacement goods be different in price.
 

Non-Returnable

For reasons of hygiene and public health, refunds/exchanges are not available for used earrings (this does not apply to faulty goods - faulty products will be exchanged like for like)

Discounted or our end of line products can only be returned for repair no refunds of replacements will be made.
 

Incorrect/Damaged Goods

We try very hard to ensure that you receive your order in pristine condition. If you do not receive the products products you ordered please contact us. In the unlikely event that the product arrives damaged or faulty, please contact [email protected] immediately, this will be given special priority and a replacement item will be with you in 72 hours. For any incorrect items received all delivery charges will be refunded back onto your credit/debit card.

 

The London Silver Company